We deliver to almost all countries worldwide, although in USA & Japan we have Trademark restrictions with our ‘Inverallan’ branded items. Refer to the table below for our standard shipping costs. If your location is not in the table, please use the Contact Form and we can provide you with further information.
Do I pay customs & import charges if I live outside the EU?
- Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
- Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
- The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
- Please note – we cannot undervalue orders, or mark them as a gift.
How long does shipping take?
For estimated arrival please use the Contact Form and we will advise accordingly. For UK deliveries these are normally between 3-5 working days
Can I track my parcel?
Yes. You will be sent a despatch confirmation email as soon as your order has been processed. This email will contain your tracking number and where you can track it.
Do you ship to PO Box addresses?
No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.
Do you ship to BFPO addresses?
Yes, we ship to BFPO addresses.
Please ensure you complete the billing address field as appropriate and the BFPO address as the shipping address.